Refund and Returns Policy

Encountering an Issue with Your Order?

Thank you for choosing ShopKratomLeaf.com! We are committed to delivering top-notch products and service to our valued customers, and your satisfaction is our priority. If your purchase falls short of expectations, you have the option to return it for a full refund or exchange within thirty (30) days of the purchase date. Please refer to our Return Policy outlined below for specific details:

Returns & Exchanges:

We guarantee 100% satisfaction for all products bought directly from our website. Requests for refunds or exchanges must be made within thirty (30) days of the purchase date.

For a full refund, please ensure the following conditions are met: all items must be unopened, untampered, and in their original packaging, complete with all original tags and labels.

Opened or tampered products, not in their original packaging with all tags and labels, may be exchanged for an equally valued product within thirty (30) days of purchase.

ShopKratomLeaf.com reserves the right, at its discretion, to deny return requests from users with an unusually high rate of returns or unusual product claims.

Initiating a Return, Refund, or Exchange:

To start the return process, contact our Customer Support Team via email at [email protected], providing:

Account name under which the order was placed

Order number

Reason for the refund or exchange request

Clear photos of the front and back of the product in its original packaging

Upon receiving your email, our Customer Support Team will guide you through the next steps. Refunds, replacements, or exchanges will not be issued for packages sent to our mailing address without prior contact and instructions from our Customer Support Team.

ShopKratomLeaf.com is not obliged to return packages sent without a properly initiated return or exchange and is not obligated to refund products lost in transit to our facility.

Customers are responsible for shipping fees for returns and must provide tracking information to confirm delivery to our facility.

Refunds:

Approved refunds will be processed within ten (10) business days from the initiation date. If issues arise or questions persist, contact our Customer Support Team.

Exchanges:

Approved product exchanges will be shipped after we receive and process the returned product. Customers are responsible for shipping fees for exchanges and must provide tracking information. We will ship the new product within 1-3 business days after processing the returned item.

Exceptions:

For defective or damaged products, contact our Customer Support Team at [email protected], providing:

Account name

Order number

Issue experienced

Clear photos of the product showing defects or damage

Delay in reporting defective or damaged products may result in our company’s denial of refund, replacement, or exchange. Exceptions are at our company’s sole discretion.